Job Description
Join our dynamic team at NexTech Solutions as an urgent part-time Customer Support Specialist. We're seeking a tech-savvy individual to provide exceptional support to our growing client base in the heart of Manhattan. This flexible position offers competitive compensation and immediate start for the right candidate. Help us deliver world-class service while gaining invaluable experience in a fast-paced tech environment.
Responsibilities
- Resolve technical inquiries via phone, email, and chat within SLA targets
- Document support tickets using Salesforce CRM with precision
- Collaborate with engineering teams to escalate complex issues
- Conduct remote troubleshooting for software and hardware solutions
- Maintain updated knowledge base articles for common resolutions
- Monitor support queues during assigned shifts (including weekends)
Qualifications
- 1+ years of customer support experience in a tech environment
- Proficiency with Zendesk/Salesforce and remote desktop tools
- Available for flexible shifts including evenings/weekends
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Quick learner with ability to adapt to new technologies
- Valid US work authorization and reliable transportation