Job Description
Join our dynamic team in Charlotte and enjoy the security of weekly pay! We're seeking motivated Customer Service Specialists to join our client's expanding operations. This immediate hire opportunity offers competitive compensation, comprehensive training, and a supportive work environment. If you're ready to start earning immediately and advance your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing and service issues through multiple channels
- Document interactions in CRM system with 100% accuracy
- Meet/exceed daily performance metrics (calls, resolutions, CSAT)
- Collaborate with team to improve customer experience
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficient with CRM software and MS Office
- Positive attitude and team player mentality