Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Specialist in Los Angeles! We're seeking passionate individuals who can start this week to deliver exceptional client experiences. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to grow within a forward-thinking tech company. If you're ready to hit the ground running in a fast-paced environment, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate unresolved cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional written/verbal communication skills
- Ability to thrive in fast-paced, deadline-driven settings
- Associate degree or equivalent experience required
- Spanish bilingualism strongly preferred