Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking motivated Customer Service Specialists in Jacksonville to deliver exceptional client experiences. This is a direct-hire opportunity with competitive compensation, comprehensive benefits, and growth potential. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Strong attention to detail and organization
- Valid work authorization for US employment