Job Description
Join our dynamic team in Oklahoma City and start your career this week! Nexus Solutions Group is seeking a motivated Customer Service Specialist for an immediate full-time position. We're offering competitive pay, comprehensive benefits, and a supportive work environment where your contributions make an immediate impact. No experience necessary – we provide full training! If you're ready to launch your career without delays, apply today.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, team-oriented environment
- Proficient with Microsoft Office Suite and CRM software
- Flexibility to work occasional evenings/weekends as needed
- Positive attitude with a customer-first mindset
- Must be available to start within 48 hours of offer