Job Description
Join our dynamic team at TechFlow Solutions and start your career immediately! We're seeking a motivated IT Support Specialist to join our Jacksonville headquarters this week. This is your chance to launch your tech career without delays in a fast-paced environment where your skills make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth. Apply today and begin your journey tomorrow!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 150+ workstations
- Deploy and configure Windows 10/11 systems, network printers, and mobile devices
- Monitor and maintain network infrastructure including firewalls, switches, and VPNs
- Create and maintain documentation for IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Manage user access permissions and account lifecycle in Active Directory
- Respond to service requests within SLA targets with 95%+ first-call resolution
Qualifications
- Minimum 2 years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Expert knowledge of Windows OS, Microsoft 365, and endpoint security solutions
- Proficient in network troubleshooting using tools like Wireshark and PingPlotter
- Strong customer service skills with ability to explain technical concepts to non-technical users
- Experience with ITSM platforms (ServiceNow, Jira Service Desk) or ticketing systems
- Valid Florida driver's license and reliable transportation for occasional site visits