Job Description
Join our dynamic team in Nashville and start working immediately! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our growing client base. This is a rare opportunity to begin your career this week with a forward-thinking tech company offering competitive benefits and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document support cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify trends in customer feedback for product improvements
- Maintain detailed knowledge of company products and services
- Support new employee onboarding processes
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset
- Availability to start immediately this week