Job Description
We are seeking a dedicated Entry-Level Customer Service Representative to join our dynamic team in Los Angeles. This is an excellent opportunity for individuals looking to launch a career in a stable corporate environment without prior experience.
We value passion, reliability, and a strong work ethic over a resume. If you are ready to learn and grow, we provide the training you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and feedback into our CRM system.
- Collaborate with the sales and operations teams to resolve complex issues.
- Maintain a high level of product knowledge through ongoing training.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent.
- Basic computer skills and typing proficiency (30+ wpm).
- Strong verbal and written communication abilities.
- Ability to work well under pressure and meet daily targets.
- Reliable internet connection and a quiet workspace.
- A positive attitude and willingness to learn new software.