Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Boston's thriving business district! No prior experience is required—we provide comprehensive training to help you succeed. At Urban Solutions Group, we value growth, collaboration, and fresh perspectives. This is your chance to build foundational skills in communication, problem-solving, and client relationship management while working with a supportive team in a modern downtown office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliability and punctuality
- Legal authorization to work in the US