Job Description
Join our dynamic team at Coastal Solutions Group and launch your career immediately! We're seeking a motivated Customer Service Representative to deliver exceptional support to our growing client base in Virginia Beach. This is your opportunity to make an immediate impact while receiving comprehensive training and competitive benefits.
Why Join Us?
- Immediate start date – no waiting!
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path
- Modern, collaborative work environment
- Competitive pay and performance bonuses
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and complaints with empathy and problem-solving skills
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain detailed customer records
- Identify opportunities to improve customer experience processes
- Meet and exceed performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Availability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening