Job Description
Join our dynamic team at TechFlow Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences while working in our modern Jacksonville headquarters. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities.
Why Apply?
• Start working immediately
• On-the-job training provided
• Health/dental/vision benefits
• 401(k) with company match
• Flexible scheduling options
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical support tickets with 95% first-contact resolution rate
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Meet weekly performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
- Maintain accurate customer records in database
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficiency with Microsoft Office Suite
- Strong problem-solving and multitasking abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Basic knowledge of CRM systems
- Positive attitude with customer-first mindset