Job Description
Join our dynamic team immediately! Apex Solutions Group is seeking a highly motivated Customer Service Specialist to deliver exceptional client experiences in our fast-paced Columbus headquarters. This urgent opening offers immediate start date and comprehensive benefits package. Ideal for detail-oriented professionals with strong communication skills who thrive in collaborative environments.
We provide paid training, flexible scheduling options, and opportunities for career advancement. If you're ready to make an impact right away, apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve complex billing and service issues with empathy and efficiency
- Document all interactions in CRM system with 99% accuracy
- Collaborate with technical support teams for multi-channel resolutions
- Meet/exceed monthly KPIs for satisfaction and resolution time
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficiency with Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to resolve escalated issues independently
- High school diploma; associate's degree preferred
- Strong time management and multitasking abilities
- Positive attitude under pressure