Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced Oklahoma City headquarters. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities. If you thrive in client-facing roles and value teamwork, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency while maintaining SLA standards
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service delivery processes
- Contribute to team performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask in fast-paced settings while maintaining composure
- Positive attitude and commitment to continuous improvement