Job Description
Start your career this week! Phoenix Solutions Group is urgently hiring Customer Service Specialists for immediate full-time roles in Phoenix. Join our dynamic team and deliver exceptional service while enjoying competitive pay and rapid onboarding. No experience required – we provide comprehensive training!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet daily performance and quality targets
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities under pressure
- Ability to work flexible hours including weekends
- Proficient with Microsoft Office and CRM software
- Previous customer service experience preferred