Job Description
Join our dynamic team in Philadelphia and start your career this week! Apex Solutions Group is seeking a motivated Customer Service Specialist to deliver exceptional support to our growing client base. This immediate hire position offers competitive pay, comprehensive benefits, and a supportive work environment. Perfect for individuals ready to hit the ground running and make an immediate impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges with precision
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with sales team to identify upsell opportunities
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Philadelphia area residency required