Job Description
Join our dynamic team at First Coast Solutions Group and start your career this week! We're seeking a dedicated Customer Service Specialist to join our Jacksonville headquarters immediately. This is your opportunity to make an impact while enjoying competitive pay and comprehensive benefits. No experience necessary – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues efficiently using our CRM system
- Document all interactions in Salesforce for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Maintain 95%+ customer satisfaction metrics through personalized service
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear, professional phone etiquette
- Ability to type 40+ WPM with basic computer proficiency
- Experience with CRM systems (Salesforce a plus)
- Excellent problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Valid Florida driver's license for occasional on-site requirements