Job Description
Join Coastal Connect Solutions immediately as a Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional support experiences for our growing client base. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Be part of a dynamic team transforming customer interactions in Virginia Beach's thriving tech sector.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with tech teams to troubleshoot complex issues
- Meet/exceed KPIs for first-call resolution and response times
- Contribute to process improvements for streamlined support
- Train on proprietary software within first week of hire
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with Zendesk/Salesforce or similar platforms
- Ability to multitask across digital channels
- High school diploma; college degree preferred
- Availability for flexible shifts including weekends
- Virginia Beach residency required for immediate start