Job Description
Join our dynamic team in Nashville and start immediately! We're urgently seeking a Customer Service Specialist to support our rapid growth. This is a rare opportunity to launch your career with a forward-thinking company offering competitive pay and comprehensive benefits. If you're a proactive communicator ready to make an immediate impact, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and escalation protocols
- Collaborate with sales and support teams to ensure seamless service
- Maintain detailed customer records in Salesforce
- Identify upsell opportunities during customer interactions
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Available for immediate start (within 48 hours)