Job Description
Join our dynamic team at Atlanta Tech Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences in our fast-paced tech environment. This urgent opening offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in high-energy settings and excel at problem-solving, apply today and start making an impact tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions in CRM system while maintaining 95%+ data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell solutions based on customer needs and product knowledge
- Maintain 25+ daily average handle time while ensuring quality
- Participate in daily team huddles and continuous improvement initiatives
- Adhere to HIPAA/FERPA compliance protocols for sensitive information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or SaaS environment
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across 3+ communication channels simultaneously
- Strong problem-solving aptitude with logical troubleshooting approach
- Available for flexible shifts including nights/weekends as needed
- U.S. work authorization and reliable transportation