Job Description
Join our dynamic team at Capital City Solutions Inc. immediately! We're seeking passionate individuals to fill our urgent Customer Service Specialist positions in Washington DC. This is your chance to launch your career with a forward-thinking company offering competitive compensation and growth opportunities. Apply today and start working as soon as next week!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Identify and escalate complex issues to senior specialists
- Contribute to customer satisfaction metrics and performance reports
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for immediate onboarding