Job Description
Join our dynamic team at Nexus Solutions Inc in Charlotte, NC! We're seeking passionate Customer Service Specialists to join us immediately. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Don't miss this opportunity to launch your career with an industry leader!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends