Job Description
Join our dynamic team at Baltimore Tech Solutions and make an immediate impact! We're urgently seeking passionate Customer Service Specialists to join our growing workforce in downtown Baltimore. This is your chance to launch your career with a forward-thinking company offering competitive compensation, comprehensive benefits, and a collaborative environment. No experience necessary – we provide full training!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot software issues
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics and satisfaction goals
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office Suite
- Customer service experience highly valued but not required
- Must pass background check and drug screening