Job Description
Join our dynamic team in Wichita, KS as an Immediate Hire Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support experiences while growing with a forward-thinking organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your contributions make an immediate impact. Apply today to start your new career tomorrow!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with 95% first-contact resolution
- Update CRM systems with accurate customer interaction data
- Collaborate with sales team to identify upsell opportunities
- Document processes and contribute to knowledge base improvements
- Maintain 98% customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible shifts (including weekends)