Job Description
Join our award-winning team at NexCore Solutions! We're seeking passionate Customer Service Specialists to join our Cleveland headquarters immediately. This is a rare opportunity to make an immediate impact while advancing your career in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and a dynamic workplace culture. Apply today and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics including call quality, resolution rates, and CSAT scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends as needed