Job Description
Join our dynamic team immediately at Omaha Solutions Group! We're seeking a motivated Customer Service Representative to deliver exceptional support while building rewarding relationships. This urgent opening offers a fast-paced environment where your communication skills and problem-solving abilities will shine. Enjoy competitive pay, flexible scheduling, and the opportunity to convert to a permanent role based on performance. Don't miss this chance to launch your career in Omaha's thriving business sector!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Positive attitude with team-player mentality