Job Description
Join our dynamic team at Nexus Solutions Group and launch your career immediately! We're seeking a passionate Customer Service Representative to join our Oklahoma City headquarters. This urgent opening offers competitive compensation, comprehensive benefits, and a fast-paced, supportive environment where your contributions make an immediate impact. If you're a motivated communicator ready to excel in a client-facing role, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed key performance metrics including resolution rates and satisfaction scores
- Contribute to continuous improvement initiatives for customer service protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask effectively in fast-paced settings
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening