Job Description
Join our dynamic team at Miami Tech Solutions Inc. and start your career immediately! We're seeking passionate Customer Service Representatives to join our growing Miami headquarters. This is a direct-hire opportunity with competitive benefits and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today and begin your journey with us within 48 hours!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for software solutions
- Document interactions in CRM systems while maintaining accurate case notes
- Collaborate with technical teams to escalate complex customer concerns
- Meet performance metrics including response time and resolution rates
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech industry
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English/Spanish
- Strong problem-solving abilities and multitasking aptitude
- Availability for flexible shifts including evenings/weekends
- Passion for technology and customer advocacy