Job Description
Join our dynamic team immediately! Louisville Tech Solutions is hiring passionate Customer Service Representatives to deliver exceptional client experiences. This urgent opening requires immediate availability for day shifts. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in downtown Louisville.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and build lasting client relationships. We're looking for energetic individuals ready to start within 48 hours.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (e.g., resolution time, CSAT scores)
- Participate in continuous training on product updates
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce experience ideal)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM) and multitasking ability
- Positive attitude with conflict resolution expertise
- Immediate availability for background check/drug screening