Job Description
Join our dynamic team as an Entry Level Customer Service Specialist and launch your career in Raleigh's thriving tech hub! We're hiring immediately for motivated individuals ready to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling options, and a supportive environment where your contributions make a real impact. Perfect for recent graduates or career changers seeking a fulfilling role with advancement potential. Apply today and become part of our award-winning customer service culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Document customer interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including CSAT scores and resolution times
- Participate in ongoing product training to maintain expertise
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and comfortable with learning new software
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Must be authorized to work in the US