Job Description
Join our dynamic team at Omaha Innovations LLC as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a supportive environment. Enjoy competitive pay, comprehensive benefits, and immediate start dates. Perfect for recent graduates or career changers eager to grow in the Omaha tech scene.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and escalate complex problems to senior staff
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or support experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Valid driver's license (required for occasional site visits)
- Passionate about helping others and learning new technologies