Job Description
Are you looking for an urgent hiring opportunity in Colorado Springs? Apex Digital Solutions is rapidly expanding and seeking motivated Entry-Level Technical Support Specialists to join our elite customer success department.
We are looking for individuals with a passion for technology and a desire to help others. This is a fantastic entry-level role with rapid career progression, comprehensive training, and a competitive benefits package. If you are ready to launch your career in the tech industry, apply today!
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Troubleshoot hardware and software issues for both internal and external clients.
- Document technical issues and resolutions accurately in our ticketing system.
- Collaborate with senior engineers to resolve complex technical queries.
- Conduct remote training sessions for new product features and updates.
- Maintain a high level of customer satisfaction through timely and professional communication.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong communication skills with a customer-first mindset.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo comprehensive technical training.
- Reliable internet connection and home office setup (if remote).