Job Description
Are you looking for a rewarding career in the heart of the Pacific Northwest? CloudBridge Solutions is currently hiring an Entry Level Technical Support Specialist to join our growing team in Seattle, WA. We are looking for individuals with a passion for technology and a desire to learn, even if you are just starting out. We provide comprehensive on-the-job training and a clear path for advancement.
As part of our customer-centric team, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring their satisfaction. We believe in nurturing talent from within and offer a competitive salary and benefits package for full-time employees.
Why Join Us?
- Competitive pay: $22 - $26/hour
- Full benefits package (Health, Dental, Vision)
- Flexible scheduling and paid time off
- On-site training with senior mentors
Don't let a lack of experience hold you back. Apply today and take the first step toward a stable, exciting career in tech!
Responsibilities
- Respond to incoming support tickets and phone calls from customers with technical inquiries.
- Troubleshoot basic hardware and software issues using provided scripts and guides.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues.
- Provide clear, jargon-free explanations to non-technical users.
- Maintain a positive and professional demeanor during high-volume periods.
- Assist in the setup and configuration of new user accounts and devices.
Qualifications
- High School Diploma or GED required.
- Familiarity with basic computer operations and the internet is preferred.
- Strong written and verbal communication skills.
- Ability to think critically and solve problems under pressure.
- Reliable internet connection and computer for remote work (if applicable) or access to office.
- A positive attitude and eagerness to learn new technologies.
- Ability to sit for extended periods and use standard office equipment.