Job Description
Join TechNova Solutions immediately as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to launch their careers in Atlanta's thriving tech hub. No experience required – we'll train you on industry-leading systems while you provide critical technical support to our Fortune 500 clients.
As part of our dynamic team, you'll gain hands-on experience with network infrastructure, cloud platforms, and cybersecurity protocols. Enjoy competitive benefits, mentorship from senior engineers, and clear advancement pathways within 12 months. Our modern downtown Atlanta office offers flexible schedules and collaborative workspaces.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all support tickets and resolutions in ServiceNow
- Collaborate with senior engineers on network security initiatives
- Conduct hardware/software audits and inventory management
- Participate in 24/7 on-call rotation (1 week/month)
- Train users on cybersecurity best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service experience with conflict resolution skills
- Proficiency with Microsoft Office Suite and diagnostic tools
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Ability to lift 30 lbs for hardware installations
- Valid driver's license for occasional client site visits
- US citizenship or legal work authorization required