Job Description
Join our dynamic team at TechFlow Solutions as an entry-level IT Support Specialist! We're hiring immediately for motivated individuals passionate about technology and customer service. This role offers hands-on experience with enterprise systems while providing critical support to our Dallas-based clients. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Immediate start available – apply today!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues and resolutions using ticketing systems
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex system implementations
- Conduct end-user training on new technologies and procedures
Qualifications
- High school diploma or equivalent; technical certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize multiple tasks
- Valid driver's license for occasional on-site support visits
- Pass background check and drug screening