Job Description
We are urgently looking for motivated individuals to join our growing team as Entry Level Technical Support Associates in Wichita, KS. If you are looking for a career in technology with no prior experience required, this is your opportunity to launch a lucrative career in IT.
At Apex Digital Solutions, we believe in training our talent. We provide comprehensive on-the-job training, mentorship, and a clear pathway for rapid professional growth. Join a company that values your potential and offers competitive benefits including health insurance, paid time off, and a 401(k) retirement plan.
Why Apply Today?
- Immediate Start: We are hiring now and ready to onboard new team members immediately.
- No Experience Necessary: We provide all the training you need to succeed.
- Competitive Pay: Earn $18.00 - $25.00 per hour based on performance and training completion.
Don't miss this chance to advance your career in a dynamic, fast-paced environment. Apply now to secure your position.
Responsibilities
- Provide exceptional customer service and technical support via phone, email, and chat.
- Diagnose and troubleshoot common technical issues and software errors for clients.
- Document customer interactions and resolutions accurately in our ticketing system.
- Learn and utilize our proprietary technical tools and databases under supervision.
- Collaborate with senior team members to resolve complex escalated issues.
- Stay updated on the latest software updates and company protocols.
- Contribute to a positive team culture by assisting peers and sharing knowledge.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and familiarity with operating systems.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and a quiet workspace (for remote training).
- Willingness to undergo background checks and drug screenings.