Job Description
We are currently hiring immediately for our New York office! Join a dynamic team where you can enjoy a consistent weekly pay schedule and immediate benefits. This is a fantastic opportunity for professionals looking for stability and growth in the heart of NYC.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Immediate Start: Begin your career journey without delay.
- Competitive Rates: Earn between $22.00 and $30.00 per hour.
- Modern Environment: Work in a state-of-the-art facility in Midtown Manhattan.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to internal employees and clients via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the company’s asset inventory, including laptops, printers, and mobile devices.
- Document all technical issues and resolutions in the helpdesk ticketing system (ServiceNow/Zendesk).
- Collaborate with the IT operations team to implement new software deployments and security patches.
- Conduct regular training sessions for staff regarding best practices for IT security and usage.
- Monitor system performance and alert management to potential outages.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Minimum of 2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Experience with remote connectivity tools (VPN, TeamViewer) is highly desirable.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Must be willing to work in our New York, NY office location.