Job Description
Are you ready to kickstart your career in technology?
TechNova Solutions is looking for enthusiastic Entry Level Technical Support Specialists to join our growing team in Houston. If you have a passion for technology and a desire to help others, this is the perfect opportunity for you.
Why Join Us?
- Start This Week: We offer immediate onboarding for the right candidates.
- Career Growth: We prioritize internal promotion and mentorship.
- Modern Environment: Work with cutting-edge tools and a supportive team.
We are seeking individuals who are driven, eager to learn, and ready to make an impact in the IT industry.
Responsibilities
- Provide tier-one technical support to clients via phone and email.
- Diagnose and troubleshoot hardware and software issues.
- Document technical interactions and resolutions in the CRM system.
- Guide customers through complex technical processes.
- Collaborate with senior engineers to resolve escalated tickets.
- Stay updated on the latest technology trends to assist users effectively.
Qualifications
- No prior experience required – we provide comprehensive training.
- High school diploma or equivalent (Bachelor's preferred but not required).
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills.
- Basic understanding of operating systems (Windows/macOS) is a plus.
- Reliable internet connection and a dedicated workspace.