Job Description
Join our dynamic tech team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Cleveland to deliver exceptional technical support to our growing client base. This is your gateway to a rewarding career in IT with full benefits, mentorship, and rapid growth opportunities.
As a key member of our support team, you'll troubleshoot hardware/software issues, implement security protocols, and maintain network infrastructure. No experience? No problem! We provide comprehensive training for eager learners. Our collaborative environment fosters innovation, and our competitive compensation package includes health insurance, 401K matching, and paid time off.
Responsibilities
- Provide Tier 1/2 technical support for desktops, laptops, and mobile devices
- Diagnose and resolve hardware/software issues including OS, applications, and network connectivity
- Install, configure, and maintain IT systems following security best practices
- Create and maintain documentation for IT processes and procedures
- Assist with cybersecurity initiatives including patch management and vulnerability assessments
- Collaborate with cross-functional teams to ensure seamless IT operations
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking principles, and cybersecurity concepts
- Excellent problem-solving abilities and customer service orientation
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation