Job Description
We are urgently hiring for an enthusiastic Entry Level Technical Support Specialist to join our team in Columbus, Ohio. If you are looking for a career in technology with growth opportunities and no prior experience required, this is the perfect role for you.
At Innovate Ohio Solutions, we pride ourselves on delivering top-notch service to our clients. As an entry-level team member, you will undergo comprehensive training to master our systems and protocols. We offer a competitive benefits package including health insurance, paid time off, and a clear path for advancement.
Why Join Us?
- Urgent Hiring: Fill positions immediately.
- Full Training Provided: No technical degree needed.
- Competitive Pay: $16.50 - $20.00/hour.
- Growth Opportunities: Fast-track to Senior Support roles.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat.
- Troubleshoot and resolve basic hardware and software issues.
- Document all customer interactions and resolutions in the CRM system.
- Identify customer needs and escalate complex issues to senior technicians.
- Collaborate with the IT team to improve service delivery.
- Assist in the onboarding and training of new team members.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with the internet.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and a dedicated workspace.
- A positive attitude and a willingness to learn new technologies.