Job Description
Are you looking to launch a rewarding career in the tech industry without any prior experience? We are looking for ambitious, self-motivated individuals to join our fast-paced team in Raleigh, NC. At NexTech Solutions, we believe in growing our own talent. If you have a positive attitude and a hunger to learn, we provide the training and tools you need to succeed.
Why Join Us?
- Immediate Start: Don't wait months to start. Begin your journey with us today.
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Growth Opportunities: We promote from within; many of our managers started exactly where you are.
We are seeking a Technical Support Representative to assist clients with software and hardware issues. You will be the voice of our company, ensuring our customers have a seamless experience.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat in a professional and courteous manner.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions and resolutions in our ticketing system accurately.
- Stay updated on company products, services, and troubleshooting procedures.
- Escalate complex issues to senior technical staff when necessary.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent required.
- Strong desire to learn and grow within the technology sector.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).