Job Description
Hiring Immediately in Tampa, FL!
We are looking for driven individuals to join our dynamic team as an Entry Level Technical Support Associate. This is a fantastic opportunity for those seeking to start a career in the tech industry with no prior experience required.
You will be the first point of contact for our clients, helping them resolve technical issues and ensuring a seamless customer experience. We provide full training to set you up for success.
Why Apply?
- Immediate Start: We are hiring now and ready to onboard.
- Career Growth: Clear pathways for promotion to Senior Support and Management roles.
- Competitive Pay: Earn $18 - $24/hour depending on performance.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Troubleshoot and resolve basic technical issues and account problems.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with senior team members to identify process improvements.
- Learn and utilize our proprietary software tools effectively.
- Provide clear, step-by-step instructions to non-technical customers.
Qualifications
- High School Diploma or GED is required.
- Strong written and verbal communication skills.
- Reliable computer and high-speed internet connection.
- Basic computer literacy (proficiency in MS Office is a plus).
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new systems and technologies quickly.