Job Description
Are you looking for a rewarding career opportunity that allows you to start this week? TechSolutions Columbus is currently seeking a motivated Entry Level Technical Support Associate to join our growing team. We pride ourselves on providing top-tier service and are looking for individuals eager to learn, grow, and make an impact in the technology sector.
In this role, you will be the first point of contact for our clients, troubleshooting technical issues and providing exceptional customer service. We offer comprehensive training, mentorship, and a clear path for career advancement within the IT industry.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: We promote from within and offer tuition assistance.
Responsibilities
- Provide friendly and professional technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure customer satisfaction.
- Document technical issues and resolutions in the CRM system accurately.
- Collaborate with senior technicians to resolve complex technical problems.
- Maintain a positive and professional demeanor in all client interactions.
- Stay up-to-date with the latest software updates and company protocols.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and work in a technical environment.
- Excellent verbal and written communication skills.
- Basic computer literacy (Windows and Mac OS preferred).
- Ability to multitask and prioritize tasks effectively.
- Reliable internet connection and a quiet workspace.