Job Description
Urgent Hiring! Start your tech career in Austin, TX! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No experience required – we provide comprehensive training! As a cornerstone of our IT department, you'll ensure seamless operations while gaining hands-on experience in cutting-edge technologies. Join a company that invests in talent and offers rapid career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on complex troubleshooting
- Deliver exceptional customer service via phone, email, and chat
- Assist with cybersecurity best practices implementation
- Participate in on-call rotation for urgent after-hours support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Pass background check and drug screening