Job Description
We are looking for ambitious and driven individuals to join our growing team in Tucson! This is an immediate opening for an Entry Level Technical Support Specialist where you will be the first point of contact for our clients. No prior technical experience is required—we provide comprehensive training. If you are ready to start a career in IT and customer service, apply today.
We offer a dynamic work environment, competitive pay, and opportunities for rapid career advancement. Don't miss out on this chance to join a top-rated company.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Troubleshoot basic hardware, software, and connectivity issues.
- Document customer interactions and solutions in our CRM system accurately.
- Collaborate with senior team members to resolve complex escalations.
- Maintain a high level of customer satisfaction and professional rapport.
- Participate in daily training sessions to upskill on new technologies.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Basic computer proficiency and fast typing skills.
- Strong communication and interpersonal skills.
- Reliable high-speed internet connection and home office setup.
- Ability to work in a fast-paced, high-volume environment.
- Willingness to learn new technologies quickly.