Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist and launch your IT career this week! TechCorp Solutions offers a comprehensive training program and a supportive environment for recent graduates and career changers. You'll gain hands-on experience with cutting-edge technology while helping businesses optimize their digital infrastructure. Enjoy competitive benefits, flexible scheduling options, and clear pathways for advancement into cybersecurity, cloud computing, or network administration roles.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure workstations, printers, and peripherals
- Document technical issues and solutions using ticketing systems
- Train end-users on new software implementations
- Collaborate with senior technicians on complex system deployments
- Maintain inventory of IT assets and equipment
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license (for occasional on-site visits)
- Willingness to complete company-specific training within 30 days