Job Description
Join our dynamic team immediately! TechCorp Solutions is urgently hiring motivated Entry-Level IT Support Specialists to join our Charlotte headquarters. This is your golden ticket to launch a thriving tech career with comprehensive training, mentorship, and rapid growth opportunities. No prior experience required – we value passion and potential!
As a cornerstone of our operations, you'll provide critical technical assistance to our clients while cutting your teeth on enterprise-level systems. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that celebrates innovation. Positions fill fast – apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and maintain accurate service logs
- Collaborate with senior engineers on complex system deployments
- Train end-users on new technologies and security protocols
- Monitor network performance and escalate critical incidents
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic knowledge of Windows OS, networking, and cloud services
- Exceptional problem-solving and communication skills
- Ability to thrive in fast-paced, deadline-driven environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ within 6 months
- Valid US driver's license for occasional site visits