Job Description
Join TechNova Solutions' dynamic IT team in Virginia Beach! We're urgently seeking motivated entry-level professionals to launch their careers in technology. This full-time position offers hands-on experience with enterprise systems while providing exceptional customer support. Enjoy competitive benefits, mentorship programs, and opportunities for rapid growth in a coastal tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network administration and security protocols
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Manage helpdesk ticketing system and SLA adherence
- Conduct employee training on new technologies
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends