Job Description
Join our dynamic tech team in the heart of Washington DC and kickstart your IT career immediately! TechForward Solutions is seeking motivated entry-level professionals to provide essential IT support to federal clients. This is your chance to gain hands-on experience with cutting-edge technology while serving critical government infrastructure. We offer rapid onboarding, mentorship from industry veterans, and a collaborative environment where your growth is prioritized. Start this week and become part of our mission to drive digital transformation.
Responsibilities
- Provide Tier 1/2 technical support for government systems and applications
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with network troubleshooting using Wireshark and ping tools
- Deploy and configure workstations for new employees
- Collaborate with cybersecurity team on patch management and compliance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Customer service experience with strong problem-solving skills
- Ability to work in a secure government environment (clearance process initiated)
- Proficiency with ticketing systems (ServiceNow preferred)
- Valid driver's license for occasional site visits