Job Description
We are looking for a driven Entry Level IT Support Specialist to join our innovative team in Fort Worth, TX. If you are ready to start your career in the tech industry and want to work with cutting-edge technology, we want to meet you. This role is perfect for recent graduates or career changers looking for a supportive environment.
As a member of our support team, you will be the first point of contact for our clients, ensuring seamless technology operations. We provide hands-on training and mentorship to help you grow into a senior role.
Responsibilities
- Troubleshoot hardware and software issues for internal employees and clients.
- Manage and resolve IT tickets efficiently using our ticketing system.
- Assist in the setup and configuration of new workstations and peripherals.
- Monitor network performance and perform basic system maintenance.
- Provide exceptional customer service and technical guidance to non-technical users.
- Collaborate with senior technicians to implement software updates and security patches.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Familiarity with Windows operating systems (10/11) and basic troubleshooting concepts.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent communication skills with the ability to explain complex concepts simply.
- Ability to work on-site in Fort Worth, TX.
- Willingness to learn new technologies and complete training programs.
- Reliable transportation.