Job Description
Join our dynamic team at TechSolve Solutions as we rapidly expand our IT infrastructure! We're urgently seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Oklahoma City. This is your golden opportunity to launch a rewarding career in technology with comprehensive training and mentorship from industry experts.
Our ideal candidate thrives in fast-paced environments and possesses a passion for solving technical challenges. You'll be the first point of contact for resolving hardware/software issues, maintaining network systems, and ensuring seamless digital operations for diverse clients. If you're detail-oriented, tech-savvy, and eager to grow professionally, we want to hear from you immediately!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Document technical issues, solutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on complex system migrations and upgrades
- Conduct periodic system maintenance and performance optimization
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy for end-users
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment
- Willingness to work flexible hours including occasional weekends for critical deployments
- Valid driver's license for occasional on-site client visits